How clear of a communicator are you?
Communication, real communication, is much more difficult than we realize. When coaching a group the other day, we were talking about managing remote teams and that poor communication showed up as a gap throughout the organization. It’s not surprising, an Interact study found that 69% of managers are often uncomfortable when communicating with employees, and that study was done pre-Covid!
When people are remote it is important to communicate clearly and articulately. Ask them if they have what they need to be successful in their jobs. Do they have the right technology, a strong internet connection and a quiet place to work? One senior manager talked about always communicating the WHAT and WHY. “What” are we working on relative to the big picture and “why” does it matter to the department or company. Another spoke about communicating with colleagues by asking them to repeat back what was said to them in their own words, such as saying, “Tell me what you just heard, in your own words”.
Always take the time needed to communicate effectively, it’s a time saver in the long run.
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw